Delivery, which is our responsibility, is made by means of our choice (BPost or DHL), unless otherwise agreed in writing. Deliveries are made to the address indicated on the order form. The pick-up by the customer at the vender's deposit is excluded.
In case of absence by the customer during delivery to the address given, the products or goods may be removed at the place and in the manner described on the notice of passage left by the delivery services. By default or if the customer fails or refuses to take delivery of the goods ordered, the vender reserves the right to demand fulfil of the contract or to consider, after formal notice, that the contract is terminated in full right of law for the wrong doing of the customer. In the latter case, the vender will retain an amount equal to thirty (30) percent of the selling price as compensation.
In case of sale to the consumer, the goods are transported at the risk of the vender until the delivery to the address specified by the buyer. From that moment, the customer assumes the risks alone. In the event that the delivered goods are damaged, the customer is obliged to refuse the goods or to accept them only with a reservation written on the carrier's delivery note, to be completed jointly by the customer and the carrier. Any claim relating to the delivered goods must be received by the vender within 5 days after the date of receipt. The complaint must be sent by registered letter exclusively to the company's head office at 206 box 301 Chaussée d'Hondzocht at 1480 Tubize, Belgium and be accompanied by a copy of the purchase invoice and the delivery note completed with the written reservation above-mentioned. After this period, no later claim for apparent defects will be taken into consideration.
In case of sale to a professional buyer, transportation is at the risk of the buyer.
Delivery times given by the vender are strictly indicative.
In all cases, the following circumstances release the vender from his obligation with regard to time limit:
